Account Executive

Account Executive

You are the single point of contact for a portfolio of clients after a deal closes, keeping them informed as their project moves through delivery. This is a relationship and communications role, not a sales role.

Remote · Latin America · $2,500-$3,500 USD/month · Full-time · Independent Contractor · Monday to Friday · 9 AM-5 PM ET

Why this role exists

Our client is a US-based company that helps high-profile individuals and organizations manage and elevate their digital reputation. The business has scaled quickly on the strength of a lean, in-house team and a simple, predictable service model, and is now formalizing its client-facing operations to match that growth. The delivery team does not speak with clients directly, so you make sure nothing falls through the cracks between sales and delivery.

What you'll own

• Day-to-day email communication with an assigned group of clients after deal close
• Client outreach at key moments: confirming intake, sharing progress updates, giving next-step instructions and managing final handoff
• Coordination with the delivery team on timelines, delays and completions, turned into clear, proactive client updates
• Sensitive conversations, like delayed projects or anxious clients, handled with a calm, professional tone
• Opportunities for additional services, spotted in sales call notes and delivery updates, then flagged or pursued with clients
• Gmail and Google Sheets as the team's CRM, with occasional Slack for internal coordination
• A high response standard on email, generally within one to two business days once ramped up, and often much faster

Why this is interesting

• A fast-scaling company with a lean, in-house team, now formalizing its client-facing operations
• You own the client relationship end to end, from intake to final handoff
• Room to spot and pursue additional services, without hard selling

What we're looking for

• Written English clear and professional enough that clients never question who they are working with
• Highly responsive and organized, comfortable owning a full inbox of client relationships without letting anything slip
• You deliver good news and difficult updates, including delays and pricing conversations, with tact and confidence
• A sharp read on client tone, and you know when to escalate to leadership rather than handle everything alone
• Experience with US or enterprise-level clients, or a strong instinct for white-glove communication
• Based in Latin America and available to work Eastern Time business hours
• English C1, written and spoken

Bonus

• Account management, customer success or client services experience for a US-based company
• Experience in a fully remote, asynchronous team
• Exposure to consultative or soft upselling: spotting an opportunity and looping in the right person rather than hard selling

What success looks like

First 90 days

You have taken ownership of your client portfolio and built a reliable rhythm of communication with the delivery team. Clients feel they have a real point of contact instead of silence between signing and delivery, and you are comfortable in Gmail, Google Sheets and Slack.

Ongoing

Clients trust you, and escalations are rare and handled smoothly when they happen. You consistently spot and flag real opportunities for additional services, your inbox is managed, your clients are informed, and nothing falls through the cracks.

Why Puente

Puente connects experienced Latin American professionals with growing US companies. We do not operate as a generic job board: we selectively match candidates with active roles and guide them through the hiring process.

3% acceptance rate · 2,873+ professionals placed · 97% retention beyond 12 months · 18 countries · 100% remote

Hiring process

• Apply, including a short skills assessment
• Puente screening: a WhatsApp intro, then a recruiter interview
• Client interview with the hiring manager
• Background check and offer

Apply now

Submit your resume in PDF and complete the short skills assessment we share with every applicant. It is how we evaluate written communication, accuracy and attention to detail for this role.