Remote customer success jobs in Latin America
Pay depends on the role, employer and experience. Review the published pay in current openings and confirm the terms before accepting an offer.
Customer success is one of the highest-demand roles at US SaaS companies right now. Churn is expensive. A great CSM who helps customers reach their goals keeps the revenue base intact and expands it. LatAm professionals who combine strong English, real empathy, CRM proficiency, and data-driven account management are getting hired. Here's what the job looks like.
Quick answer
Remote remote customer success roles call for relevant experience, professional English, and independent judgment. Check current openings for the responsibilities, location requirements, and any published pay.
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Owner: Puente editorial team
Hiring process: Puente recruiting team · Updated September 9, 2026
A guide to the skills and responsibilities of this role. Check each current listing for its requirements and pay.
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How to compare pay for this role
Pay depends on the employer, role and experience. Review the salary and pay period in each current listing. Confirm working hours, benefits, payment fees and any commission terms before accepting an offer.
See current openings and published pay →What do US companies look for in a remote customer success manager?
US SaaS companies look for C1 English, measurable retention results, and CRM fluency in HubSpot, Salesforce, or Gainsight. Strong candidates can explain a book of 30 to 60 accounts and show how they run onboarding, QBRs, renewals, and expansion work.
English at C1 with zero accent-based communication issues
You are the voice of the company to the customer, so clear communication is part of the job. C1 English means you can handle escalation calls, executive business reviews, and difficult renewal conversations without customers struggling to understand you.
Proven retention or expansion metrics from previous roles
"I managed customer relationships" does not get you hired. "I managed a book of 40 accounts totaling $1.2M ARR with 94% net retention and 112% NRR" does. Know your numbers. If you don't know your retention rates from previous roles, find them before applying.
CRM fluency (HubSpot, Salesforce, or Gainsight)
Most US SaaS companies run their customer data on HubSpot, Salesforce, or Gainsight. You need to be able to log activities, update health scores, build segments, and run reports without training. If you've only used one CRM, spend time in the free versions of the others.
A structured approach to onboarding and QBRs
US companies expect a repeatable customer success motion. That means a defined onboarding checklist, a 30/60/90-day success plan template, and a quarterly business review (QBR) format you run consistently. If you've improvised all of this in previous roles, it shows immediately.
What does a remote customer success manager do all day?
A remote CSM reviews account health in Gainsight or HubSpot, contacts at-risk customers, and runs onboarding or QBR calls. A typical day can include managing 45 accounts, logging an expansion in Salesforce, and sharing a 30-day success plan with a new customer.
Your day starts by reviewing your account health dashboard in Gainsight or HubSpot. You have 45 accounts. Three show warning signs: yellow health scores, decreased logins, an open support ticket, and one renewal coming in 60 days. You prioritize those three for outreach today.
At 9:30 you send a personalized check-in email to the account with the open ticket. Not a generic template. You mention their specific use case, ask a targeted question about what they're trying to accomplish, and offer to schedule a call. This takes 10 minutes. Most CSMs send generic emails. This is why your numbers are better.
At 10 AM you run a QBR with a healthcare SaaS customer, a midsize hospital network that uses your company's scheduling tool. You walk them through their utilization metrics, show them a feature they haven't adopted yet that saves 2 hours per week, and propose an expansion to two additional clinics. The customer says yes. You create the expansion opportunity in Salesforce.
Lunch. Then Slack and email. You onboard a new customer who signed last week. You send them the structured 30-day onboarding plan you've built. You schedule their week-one training call.
At 3 PM you join your weekly CSM team sync. The team lead asks everyone to flag at-risk accounts. You share your three yellow accounts and your mitigation plan for each. You're specific: 'Account A, I'm scheduling a call to understand the support ticket impact. Account B, I'm sending a feature adoption resource today. Account C, I want to get legal involved to close the renewal before the 60-day mark.' The meeting is 30 minutes.
What skills do you need for a remote customer success job?
You need C1 English, confident customer communication, and working knowledge of HubSpot, Salesforce, or Gainsight. You should also understand NRR, GRR, churn, CSAT, onboarding workflows, and QBRs well enough to manage 30 to 60 mid-market customer accounts successfully each quarter.
Hard skills needed
- ✓HubSpot CRM (required for most roles)
- ✓Salesforce CRM and Salesforce reports
- ✓Gainsight or ChurnZero (health scoring, playbooks)
- ✓Customer health metrics (NRR, GRR, churn rate, CSAT)
- ✓Quarterly Business Review (QBR) facilitation
- ✓Onboarding workflow design
- ✓Excel or Google Sheets for data analysis
- ✓Zoom for customer-facing video calls
- ✓Intercom or Zendesk (support ticket awareness)
Soft skills that close the hire
- ✓English at C1 or above with clear speaking voice
- ✓Curiosity about customer problems
- ✓Calm under pressure during escalation calls
- ✓Structured thinking (you build repeatable playbooks)
- ✓Consultative communication (you ask before advising)
- ✓Attention to customer cues in email and call tone
Where this role leads in 2-3 years
Customer Success Manager
You own a book of 30-60 accounts, hit your NRR targets, and establish yourself as someone who customers trust and internally as someone who knows their numbers.
Senior CSM or CSM Team Lead
You take on a larger book, more complex enterprise accounts, or begin managing a small team of 2-3 CSMs.
VP of Customer Success
You own the entire post-sale motion, set retention targets, hire and manage the CS team, and have a seat at the revenue leadership table. This is an attainable path from LatAm at US companies.
From the blog
Questions about this role
Do I need previous SaaS experience to be a CSM?+
What CRM does Puente require me to know?+
Is customer success different from customer service?+
What metrics will I be measured on?+
How many accounts will I manage?+
Can I work customer success hours from LatAm without staying up late?+
How does Puente's 5-step vetting process work?
You complete these five steps in order so Puente and the hiring company can understand your experience, communication, and fit.
- Apply and record a video introduction. Submit your application with a short video introduction so we can assess how clearly you speak English and present yourself professionally.
- Recruiter interview. Complete a structured interview about your work history, working style, and ability to communicate clearly in written and spoken English.
- Client interview. Meet the US company so its team can decide whether your experience and working style fit the role and team.
- Background check. Complete a standard background verification before placement so you and the company can begin the working relationship with trust.
- AI tools certification. Complete Puente's free AI tools certification for your specific role before your first day with the company.
We aim to place great fits within 14 days. Timing depends on role availability and fit.
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