Client Success Manager

Client Success Manager (Remote)

Location: Remote (Latin America)

Compensation: $2,000 – $3,000 USD/month

Schedule: Monday – Friday, 9 AM – 6 PM CT (40 hours/week)

Type: Full-time · Independent Contractor

About the Company

Our client is a growing US SaaS company with a real customer base and a team too small to let accounts slip. They need someone who owns relationships, not someone who files tickets. For them, retention and expansion are revenue, and this seat protects both.

About the Role

You own a book of accounts from kickoff to renewal. Your mornings are calls with customers, reading the room and getting ahead of churn; your afternoons are making sure every commitment lands. You are the face of the company to the people who pay it, and you treat their outcomes as your own. This role fits someone who builds trust fast, reads risk early, and turns happy customers into bigger ones.

Key Responsibilities

• Own a portfolio of accounts end to end: onboarding, adoption, retention, and growth.
• Run regular check-ins and business reviews; track account health and get ahead of risk before it becomes churn.
• Drive renewals and surface expansion opportunities, tying every conversation back to the customer's outcomes.
• Be the single point of contact: coordinate internally across product, support, and sales to resolve issues fast.
• Use AI tools to prep calls, summarize accounts, and keep follow-up tight so nothing slips.
• Keep the CRM clean and current so the whole team can trust the account picture. Who You Are
• You have 5+ years in Customer Success or Account Management at a SaaS or B2B company, owning accounts and renewals, not just coordinating.
• You read people and risk well, and you move before a problem becomes a cancellation.
• Your English is excellent in speech and writing; you run calls with US stakeholders and hold the room.
• You are organized to a fault and never let a commitment fall through.
• You think commercially: you connect what the customer needs to renewal and expansion. Bonus Points
• Experience serving US customers.
• Hands-on with HubSpot, Salesforce, or Gainsight.
• You already fold AI into your daily workflow.
• Background in a fast-growing startup. What Success Looks Like

First 90 Days

• You know every account in your book, their health, and their renewal date, and the customer trusts you as their main contact.
• You have run business reviews with your top accounts and have a clear plan for each renewal and expansion.
• You have tightened follow-up so nothing slips, with the CRM reflecting reality. Ongoing
• Your accounts renew at a high rate and your book grows through expansion.
• Customers come to you first, and risk gets caught early instead of at renewal.
• You move the company forward by turning customer feedback into product and go-to-market wins. How to Apply

Submit your resume in PDF format and complete the short skills assessment we share with every applicant. The assessment is how we evaluate written communication, accuracy, and attention to detail for this role.

What to Expect

• Application Review: We review your resume and assessment results.
• WhatsApp Screen: A brief introductory conversation.
• Recruiter Interview: A deeper conversation to assess fit and working style.
• Client Interview: You meet the hiring manager directly.
• Background Check + Offer: Final verification followed by your offer letter.