Client Success Manager (Remote)

Client Success Manager (Remote)

You own a small book of large accounts from kickoff to renewal. You are the person the client calls first, and the person who makes sure they never have a reason to call anyone else.

Remote · Latin America · $3,000-$3,700 USD/month · Full-time · Independent Contractor

Why this role exists

Our client is a US company that works with a short list of large accounts. The contracts are big and the clients are demanding, so losing one is a real hit to the year. At this level the client is not buying deliverables, they are buying confidence. This seat exists to produce it.

What you'll own

• A portfolio of accounts end to end: onboarding, adoption, retention and expansion
• Regular check-ins and quarterly business reviews that tie the work back to the client's numbers
• Account health, getting ahead of risk long before the renewal conversation
• Single point of contact, coordinating delivery internally so nothing slips between teams
• Expansion conversations inside accounts that are already working
• AI tools to prep calls, summarize accounts and keep follow-up tight
• A clean, current CRM so the whole team can trust the account picture

Why this is interesting

• Fewer clients, much bigger, and every one of them matters
• You own the relationship and the renewal, not just coordination
• AI is part of how you prep, summarize and follow up

What we're looking for

• 4 or more years in customer success or account management, owning the relationship and the renewal, not just coordinating
• Experience running client calls in English with senior stakeholders
• You read people and risk well, and you move before a problem becomes a cancellation
• Organized to a fault. Nothing you promise falls through
• You think commercially and connect what the client needs to renewal and expansion
• Comfortable with numbers. You can explain what the account data says
• English C1, written and spoken

Bonus

• You have owned accounts paying five figures a month, or worked with US clients directly
• Agency, consulting or professional services background
• Hands-on with HubSpot, Salesforce, Gainsight or ClickUp
• You have turned an at-risk account around, or grown one after taking it over
• You already fold AI into your daily workflow

What success looks like

First 90 days

By day 30 you know every account in your book, their health, their renewal date and who really makes the decision. By day 60 you have run business reviews with your top accounts and have a plan for each renewal. By day 90 the client comes to you first, and risk gets caught early instead of at renewal.

Ongoing

Your accounts renew and your book grows through expansion, not through new logos. Nothing the company commits to slips, and the client can see it. You turn what you hear from clients into better delivery.

Why Puente

Puente connects experienced Latin American professionals with growing US companies. We do not operate as a generic job board: we selectively match candidates with active roles and guide them through the hiring process.

3% acceptance rate · 2,873+ professionals placed · 97% retention beyond 12 months · 18 countries · 100% remote

Hiring process

• Apply, including a short skills assessment
• Puente screening: a WhatsApp intro, then a recruiter interview
• Client interview with the hiring manager
• Background check and offer

Apply now

Submit your resume in PDF and complete the short skills assessment we share with every applicant. It is how we evaluate written communication, accuracy and attention to detail for this role.