Dispatcher / Logistics Coordinator

Dispatcher / Logistics Coordinator

Get the right tech to the right job on time, keep the board moving, and make sure customers are not left waiting. You run the daily technician schedule for a growing US HVAC company in ServiceTitan.

Remote · Latin America · $1,400-$1,900 USD/month · Full-time · Independent Contractor · 5 days per week, Saturday and Sunday plus 3 weekdays · US Eastern time

Why this role exists

Our client is an established US HVAC company that handles residential and commercial heating, cooling and air quality work. They have built a solid reputation around customer satisfaction and need remote dispatch support to keep up with their growth.

What you'll own

• The daily technician schedule in ServiceTitan, built and managed end to end
• Dispatching techs to calls as jobs wrap up throughout the day
• Service call prioritization based on customer urgency and what makes sense operationally
• The board, watched and adjusted as things shift during the day
• Customer calls when a tech is running behind schedule
• Inbound calls when the phones are busy
• Daily call volume and revenue targets, so the team stays on track for weekly and monthly goals
• Communication with customers, techs and the office team over phone, email and text
• Accurate, up-to-date customer records in ServiceTitan
• Service issues, flagged to the right team lead so nothing falls through the cracks
• General admin work that keeps the day running smoothly

Why this is interesting

• You own the daily schedule and make decisions on the fly
• You keep a growing HVAC business running on time for its customers
• Your work ties directly to daily call volume and revenue targets

What we're looking for

• 1 to 2 years of experience in dispatching, scheduling or a similar coordination role
• Experience working with US-based companies
• Comfortable juggling multiple priorities and staying organized when things get hectic
• Strong communication skills in writing and on the phone
• You work independently and make decisions on the fly
• Available to work Saturdays and Sundays as part of your normal schedule
• English C1, written and spoken. You will be speaking and writing in English all day
• Home office: reliable high-speed internet (minimum 20 Mbps recommended), a noise-cancelling headset, a quiet workspace, a computer that runs ServiceTitan without issues, and a dual-monitor setup

Bonus

• Experience with ServiceTitan or similar field service software
• Dispatch experience in HVAC, plumbing or electrical
• Familiarity with US geography and time zones
• Comfortable with HVAC terminology and how service workflows typically run
• Experience tracking dispatch metrics like on-time percentage or right tech/right call

Why Puente

Puente connects experienced Latin American professionals with growing US companies. We do not operate as a generic job board: we selectively match candidates with active roles and guide them through the hiring process.

3% acceptance rate · 2,873+ professionals placed · 97% retention beyond 12 months · 18 countries · 100% remote

Hiring process

• Apply, including a short online assessment: a typing test, an English grammar test and three short video responses
• Team interview with our recruiting team to assess fit, experience and working style
• Client interview with the hiring manager
• Background check and offer

Apply now

Submit your application through our careers page with your resume in PDF. As part of applying, you will complete a short online assessment: a typing test, an English grammar test and three brief recorded video responses. Plan for 20 to 30 minutes in one sitting. We use it to evaluate your typing speed, written English, communication skills and professionalism. Incomplete applications will not be reviewed.