Implementation / Solutions Consultant

Implementation / Solutions Consultant

You turn a signed contract into a live, productive customer. You own post-sale onboarding and implementation from kickoff to go-live, as equal parts project manager, product expert and relationship owner.

Remote · Latin America · $3,000-$4,000 USD/month · Full-time · Independent Contractor · Monday to Friday · 9 AM-6 PM CT

Why this role exists

Our client is a funded B2B SaaS company serving customers who need to get to value fast. They prioritize smooth onboarding because a rough implementation loses the account, so they need someone who configures the product, leads each project and bridges the customer with product and engineering.

What you'll own

• Onboarding and implementation from kickoff to go-live, on time and to scope
• Product configuration tailored to each customer's workflow and data
• Training and enablement, so users adopt the product and reach value quickly
• Troubleshooting of technical issues, coordinated with product and engineering
• Implementation playbooks, documented, and an onboarding process you improve as you go
• Adoption tracking, with risks flagged to the customer success or account team

Why this is interesting

• You are the bridge between the customer and the product and engineering teams
• You own each implementation end to end, from kickoff to go-live
• You shape the onboarding process through the playbooks you document

What we're looking for

• 3+ years in implementation, solutions, onboarding or technical project management at a SaaS company
• You manage a project plan and keep several implementations on track at once
• Technical enough to configure software, read an API and explain it to a non-technical user
• Calm and organized when a launch is at risk
• English C1, written and spoken. You lead customer calls with confidence

Bonus

• Experience in fintech, healthtech or home services
• Familiarity with integration tools, APIs, SQL or no-code automation
• Comfortable using AI to speed configuration and documentation

What success looks like

First 90 days

You have completed onboarding for 2-3 customers from kickoff to go-live on schedule, documented your implementation playbook, identified one process improvement, and you lead customer calls independently with positive feedback on your communication.

Ongoing

You consistently deliver implementations on time and within scope while managing 4-6 concurrent projects. Your customers reach adoption milestones and report high satisfaction, and you proactively flag risks and coordinate cross-functional solutions with product and engineering.

Why Puente

Puente connects experienced Latin American professionals with growing US companies. We do not operate as a generic job board: we selectively match candidates with active roles and guide them through the hiring process.

3% acceptance rate · 2,873+ professionals placed · 97% retention beyond 12 months · 18 countries · 100% remote

Hiring process

• Apply, including a short skills assessment
• Puente screening: a WhatsApp intro, then a recruiter interview
• Client interview with the hiring manager
• Background check and offer

Apply now

Submit your resume in PDF and complete the short skills assessment we share with every applicant. It is how we evaluate written communication, accuracy and attention to detail for this role.