Implementation / Solutions Consultant

Implementation / Solutions Consultant (Remote)

Location: Remote (Latin America)

Compensation: $2,500 – $4,000 USD/month

Schedule: Monday – Friday, 9 AM – 6 PM CT (40 hours/week)

Type: Full-time · Independent Contractor

About the Company

Our client is a funded B2B SaaS company serving customers who need to get to value fast. They prioritize smooth onboarding because a rough implementation loses the account. They need someone who turns a signed contract into a live, productive customer.

About the Role

You own post-sale onboarding and implementation from kickoff to go-live. You configure the product to each customer's workflow, lead the project through every phase, train users, and solve the problems that surface. You are the bridge between the customer and product and engineering teams, acting as equal parts project manager, product expert, and relationship owner. This role fits someone who thrives coordinating multiple moving pieces and keeping customers on track to success.

Key Responsibilities

• Own onboarding and implementation from kickoff to go-live, on time and to scope.
• Configure and tailor the product to each customer's workflow and data.
• Run training and enablement so users adopt the product and reach value quickly.
• Troubleshoot technical issues and coordinate with product and engineering on fixes.
• Document implementation playbooks and improve the onboarding process as you go.
• Track adoption and flag risks to the customer success or account team. Who You Are
• You have 3+ years in implementation, solutions, onboarding, or technical project management at a SaaS company.
• You manage a project plan and keep several implementations on track at once.
• You are technical enough to configure software, read an API, and explain it to a non-technical user.
• Your English is excellent in speech and writing; you lead customer calls with confidence.
• You stay calm and organized when a launch is at risk. Bonus Points
• Experience in fintech, healthtech, or home services.
• Familiarity with integration tools, APIs, SQL, or no-code automation.
• Comfortable using AI to speed configuration and documentation. What Success Looks Like

First 90 Days

• You have completed onboarding for 2–3 customers from kickoff to go-live on schedule.
• You have documented your implementation playbook and identified one process improvement.
• You are leading customer calls independently and receiving positive feedback on your communication. Ongoing
• You consistently deliver implementations on time and within scope while managing 4–6 concurrent projects.
• Your customers reach adoption milestones and report high satisfaction with the onboarding experience.
• You proactively flag risks and coordinate cross-functional solutions with product and engineering. How to Apply

Submit your resume in PDF format and complete the short skills assessment we share with every applicant. The assessment is how we evaluate written communication, accuracy, and attention to detail for this role.

What to Expect

• Application Review: We review your resume and assessment results.
• WhatsApp Screen: A brief introductory conversation.
• Recruiter Interview: A deeper conversation to assess fit and working style.
• Client Interview: You meet the hiring manager directly.
• Background Check + Offer: Final verification followed by your offer letter.