Inside Sales Representative

Inside Sales Representative

Be the voice that turns warm customers into booked jobs. The demand is already there: this is a closing seat, not a cold-sales grind.

Remote · Latin America · $2,200-$3,000 USD/month · Full-time · Independent Contractor · Monday to Friday · 9 AM-6 PM ET

Why this role exists

Our client is a home services company that has been serving residential and commercial customers for over 90 years. They provide heating, cooling and plumbing across multiple states and run a membership program for their loyal customers. Customers call, the field team visits, and revenue gets left on the table when nobody follows up to close. They are now building an inside sales function to convert more of their existing demand into booked work.

What you'll own

• Calls to customers and closed deals, whether the opportunity is a service job or a larger project
• Objections handled live on the call, guiding the customer to a yes rather than reading from a script
• The company's scripts, learned and made to sound natural, never robotic
• Follow-up after each visit: honest feedback captured and warm conversations turned into booked work
• The CRM (ServiceTitan), updated in real time with accurate records on every contact
• Structured follow-ups that keep relationships warm and reorders flowing
• Friction in the sales process, flagged with proposed fixes without waiting to be asked

Why this is interesting

• Warm demand: customers already call and the field team already visits
• Proven scripts you are free to make your own
• You help shape a new inside sales function

What we're looking for

• Real sales skills and closing ability. This is a closing seat, and closing is the number one thing
• Inside sales, phone sales or SDR experience, with a real track record on the phone
• You handle objections on your own and ask for the sale, without sounding pushy or robotic
• Calm under pressure: when a customer pushes back, you hear them out and respond thoughtfully
• You respond and follow through without anyone watching
• You keep the CRM clean and never let a follow-up slip
• English C2, written and spoken, with a low accent and a natural sound on the phone
• A quiet, professional space with reliable internet and a headset suitable for phone work, free of background noise and interruptions

Bonus

• Plumbing or construction experience, or a track record closing service and installation projects
• Formal sales training or coaching, with frameworks for discovery and closing
• Hands-on experience with ServiceTitan or a similar CRM
• A previous high-volume, phone-based, customer-facing role

What success looks like

First 90 days

You are contacting customers and closing deals, which is the core of the role. You are ramped on the product, the scripts and the objection playbook and closing consistently, and you have cleaned up CRM hygiene and set a structured follow-up cadence.

Ongoing

You sustain a strong close rate month over month and meet the conversion targets set with the client. You proactively surface friction in the sales process and help fix it, and your follow-up discipline keeps relationships warm and reorders flowing.

Why Puente

Puente connects experienced Latin American professionals with growing US companies. We do not operate as a generic job board: we selectively match candidates with active roles and guide them through the hiring process.

3% acceptance rate · 2,873+ professionals placed · 97% retention beyond 12 months · 18 countries · 100% remote

Hiring process

• Apply, including a short skills assessment
• Puente screening: a WhatsApp intro, then a recruiter interview
• Client interview with the hiring manager
• Background check and offer

Apply now

Submit your resume in PDF and complete the short skills assessment we share with every applicant. It is how we evaluate written communication, accuracy and attention to detail for this role.