Inside Sales Representative

Inside Sales Representative (Remote)

Location: Remote (Latin America)

Schedule: Monday to Friday, 9 AM to 6 PM ET (40 hours/week)

Type: Full-time · Independent Contractor

About the Company

Puente connects Latin America's most driven professionals with leading US companies. We're running this search on behalf of our client, and you'd be hired through Puente to work directly with their team.

Our client is a home services company that has been serving residential and commercial customers for over 90 years. They provide heating, cooling, and plumbing across multiple states and run a membership program for their loyal customers. They are now building an inside sales function to convert more of their existing demand into booked work.

About the Role

You are the voice that turns warm customers into booked jobs. The demand is already there: customers call, the field team visits, and revenue gets left on the table when nobody follows up to close. This is not a cold-sales grind. You work from proven scripts, but you make them your own and sound human rather than robotic. You win the deal by handling objections live and guiding customers to yes. This role fits someone who has real closing ability and thrives on the phone.

Who You Are

• You have real sales skills and know how to close. This is a closing seat, and closing ability is the number one thing.

• You have inside sales, phone sales, or SDR experience, with a real track record on the phone.

• You handle objections on your own and ask for the sale, without sounding pushy or robotic.

• You stay calm under pressure: when a customer pushes back or gets frustrated, you hear them out and respond thoughtfully instead of getting flustered or talking over them.

• You communicate in confident, professional English at C2 level with a low accent, and sound natural on the phone.

• You respond and follow through without anyone watching.

• You keep the CRM clean and never let a follow-up slip.

Key Responsibilities

• Call customers and close deals, whether the opportunity is a service job or a larger project.

• Handle objections live on the call and guide the customer to a yes rather than reading from a script.

• Take the company's scripts, learn from them, and make them sound natural, never robotic.

• Follow up with customers after each visit, capture honest feedback, and turn warm conversations into booked work.

• Update the CRM (ServiceTitan) in real time with accurate records on every contact.

• Run structured follow-ups to keep relationships warm and reorders flowing.

• Flag friction in the sales process and propose fixes without waiting to be asked.

Bonus Points

• Experience in plumbing or construction, or a track record closing service and installation projects.

• Formal sales training or coaching, with frameworks for discovery and closing.

• Hands-on experience with ServiceTitan or a similar CRM.

• Previous experience in a high-volume, phone-based, customer-facing role.

What Success Looks Like

First 90 Days

• You are contacting customers and closing deals. This is the core of the role.

• You are ramped on the product, the scripts, and the objection playbook, and closing consistently.

• You have cleaned up CRM hygiene and set a structured follow-up cadence.

Ongoing

• You sustain a strong close rate month over month and meet the conversion targets set with the client.

• You proactively surface friction in the sales process and help fix it.

• Your follow-up discipline keeps relationships warm and reorders flowing.

Home Office Requirements

You need a quiet, professional space with a reliable internet connection and a headset suitable for phone-based work. Your environment should allow you to take calls without background noise or interruptions.

How to Apply

Submit your resume in PDF format and complete the short skills assessment we share with every applicant. The assessment is how we evaluate written communication, accuracy, and attention to detail for this role.

What to Expect

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Application Review: We review your resume and assessment results.

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WhatsApp Screen: A brief introductory conversation.

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Recruiter Interview: A deeper conversation to assess fit and working style.

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Client Interview: You meet the hiring manager directly.

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Background Check + Offer: Final verification followed by your offer letter.