Operations / Project Coordinator

Operations / Project Coordinator

Own the coordination layer of a high-performing B2B outbound agency: every task, handoff, follow-up and approval, so nothing gets lost after a client meeting.

Remote · LATAM · Full-time · Independent Contractor

Why this role exists

We’re a B2B go-to-market agency that helps technology companies generate qualified sales opportunities through outbound campaigns. Client results are strong. The next constraint is operational consistency.

A core team member is leaving, and we need someone to take over the coordination of the GTM engineering and operations teams. You’ll work directly with the founder and sit inside our Slack channels with clients. You won’t be on client calls. You’ll be highly autonomous: we expect you to spot blockers before they reach the founder, and to follow things through until they’re done.

What you’ll own

• A clean, current Monday.com board: every internal and client task created, assigned and updated, following the brief for each task type
• The daily task list: prepared from Monday.com before the morning work-in-progress meeting, then adjusted live with the founder
• Clear internal briefs for GTM engineers and operators, built from client call recordings, transcripts and notes
• Pre-meeting documents and agendas for the founder
• Post-meeting Slack summaries within 12 to 24 hours (using a Claude skill and the call transcript), with decisions, next steps, owners, deadlines and client approvals
• Campaign and content workflows across client accounts, including letting clients know when a campaign goes live
• Coordination with GTM engineers, operations and content team members
• Positive, professional client emails and Slack replies
• Client documentation, trackers and approvals, organized and up to date
• A reliable weekly delivery cadence across multiple accounts

Tools: Monday.com, Slack, Notion, Loom, AI tools (Claude).

Why this is interesting

• You own the plan, the process, the handoffs and the follow-through
• A direct line to the founder and a visible impact on how the team runs
• AI is part of the daily workflow, from meeting summaries to briefs
• We hire on judgment and written communication, not on how impressive a resume looks
• Real results from a high-performing agency, and a team that needs your structure

What we’re looking for

• 2+ years managing projects, accounts or delivery in an agency or B2B environment
• Excellent written English, with strong judgment and tone
• Ability to turn messy conversations into clear action plans
• Highly organized, without needing constant supervision
• An eye for small details before they become expensive mistakes
• Comfort following a defined process and improving it over time
• Ability to manage multiple clients and deadlines at once
• Proactive, fast, and comfortable respectfully chasing people
• Experience with Monday.com, Slack, Notion, Loom and AI tools
• You know that “I reminded them” is not the same as “it got done”

Bonus

• Marketing agency experience

What success looks like

First 30 days

• Monday.com is accurate and current
• Every client meeting produces a usable brief and follow-up
• Team members know their priorities without asking the founder
• Client updates go out on time
• Fewer tasks, approvals and blockers reach the founder
• Nothing falls through the cracks

Ongoing

• A reliable weekly delivery cadence across all accounts
• Post-meeting summaries delivered within 12 to 24 hours
• The founder’s calendar stays lighter