ServiceTitan CRM & Revenue Operations Specialist

ServiceTitan CRM & Revenue Operations Specialist

You own ServiceTitan data quality, revenue reporting and workflow cleanup for a US home services company, so leadership gets reports it can trust.

Remote · Latin America · $2,400-$3,500 USD/month · Full-time · Independent Contractor · Monday to Friday · US business hours with Eastern/Central overlap

Why this role exists

Our client is a US home services company that runs daily operations in ServiceTitan. It needs cleaner data, tighter workflows and reporting leadership can trust, and it is hiring a full-time ServiceTitan systems owner, not a short-term consultant.

What you'll own

• ServiceTitan setup audits, covering data quality and workflow gaps across customer, job, estimate, invoice and membership records
• CRM data kept clean so reports, dashboards, revenue tracking and follow-up lists are accurate
• The pricebook, organized so technicians and office staff can use it without workarounds
• Reliable tracking for open estimates, membership renewals, recurring service and missed follow-up
• Dispatch, job booking, job closeout, call booking, CSR and technician workflows inside ServiceTitan
• Marketing attribution, campaign tracking and lead-source data, so leadership can see revenue leakage and campaign ROI
• SOPs, Loom videos, checklists and training materials for managers, CSRs, dispatchers and technicians
• Weekly operating decisions built on ServiceTitan reporting, together with leadership

Why this is interesting

• A full-time systems owner role, not a short-term consulting gig
• Visible influence over how the company runs each week
• You find where the system breaks, fix it, document the standard and train the team

What we're looking for

• Hands-on ServiceTitan experience in a home services, field service or contractor environment
• You have configured reports, dashboards, pricebook items, campaigns, tags, forms, follow-up workflows, permissions or similar ServiceTitan settings
• You understand how CSRs, dispatchers, technicians, managers and owners use ServiceTitan differently
• You can trace a bad report or broken workflow back to data, process, setup or user behavior
• Organized and comfortable owning a messy system without waiting for a task list every morning
• English C1, written and spoken, enough to train US-based team members and write clear SOPs
• Not a fit if you only used ServiceTitan for one narrow task, want a basic admin, dispatcher or virtual assistant role, or need every task defined for you

Bonus

• ServiceTitan Certified User or Certified Administrator credential
• ServiceTitan Pro products such as Pricebook Pro, Marketing Pro, Phones Pro, Dispatch Pro or Sales Pro
• Connecting ServiceTitan work to QuickBooks or accounting workflows
• Background in HVAC, plumbing, electrical, roofing, garage doors, pest control or commercial service
• Building internal training programs for ServiceTitan users

What success looks like

First 90 days

You have mapped the ServiceTitan cleanup priorities and started fixing the most painful reporting, pricebook and workflow issues. Leadership sees open estimates, membership renewals, revenue leakage, lead sources and bottlenecks more clearly, and each team has simple standards for workflows that were inconsistent before.

Ongoing

Leadership trusts the reports because the data and workflows stay clean. Estimates, memberships, dispatch handoffs, job closeouts and call booking follow a consistent process, and the company gets better follow-up, cleaner attribution and stronger visibility from ServiceTitan each week.

Why Puente

Puente connects experienced Latin American professionals with growing US companies. We do not operate as a generic job board: we selectively match candidates with active roles and guide them through the hiring process.

3% acceptance rate · 2,873+ professionals placed · 97% retention beyond 12 months · 18 countries · 100% remote

Hiring process

• Apply, including a short online assessment: a typing test, an English grammar test, three short video responses and a ServiceTitan scenario
• Team interview with our recruiting team
• Client interview with the hiring manager
• Background check and offer

Apply now

Submit your resume in PDF through our careers page and complete the short online assessment: a typing test, an English grammar test, three brief recorded video responses and a ServiceTitan scenario. Plan for 10 to 15 minutes in one sitting. Incomplete applications will not be reviewed.