Technical Account Manager

Technical Account Manager

You own the technical relationship for a portfolio of customer accounts, from onboarding through renewal, and you are the person customers call when it matters.

Remote · Latin America · $3,200-$4,500 USD/month · Full-time · Independent Contractor · Monday to Friday · 9 AM-6 PM CT

Why this role exists

Our client is a funded SaaS platform company serving technical customers who rely on the product as a core part of their operations. They build deep, technical partnerships with customers after the sale, and they need an engineer who bridges customers, support, product and engineering.

What you'll own

• The technical relationship for a portfolio of accounts, from onboarding through renewal
• Customer architecture and use cases, with advice on best practices and product roadmap alignment
• Technical issues resolved end to end, coordinating with support, product and engineering
• Adoption, expansion and renewal, by making sure customers get measurable value from the product
• Customer needs and feedback translated into clear requirements for product and engineering
• Technical reviews and proactive health checks that keep accounts informed and healthy
• Renewal and churn risks caught early, with retention strategies to match

Why this is interesting

• A trusted technical partner role, not a support ticket handler
• You sit at the center of the customer, support, product and engineering teams
• Your customer feedback shapes roadmap planning and prioritization

What we're looking for

• 4+ years in technical account management, solutions engineering, implementation or customer-facing engineering roles
• Technical: you read documentation, APIs and logs, and explain them clearly to technical and business stakeholders
• You own relationships and outcomes, not just tickets or task lists
• Proactive: you catch the risk before it becomes a churn situation
• English C1, written and spoken, presenting confidently to technical and business audiences

Bonus

• Background in software engineering or a technical degree
• Experience with the customer's vertical or tech stack
• Comfortable using AI tools to speed troubleshooting and account analysis

What success looks like

First 90 days

You have completed onboarding for all assigned accounts and documented each customer's architecture, use case and technical setup. You have resolved at least two technical blockers or adoption risks, and run your first technical review with each account as the trusted technical contact.

Ongoing

Your accounts show consistent adoption growth and feature expansion quarter over quarter. You maintain a 95%+ renewal rate, and product and engineering regularly reference your customer feedback in roadmap planning.

Why Puente

Puente connects experienced Latin American professionals with growing US companies. We do not operate as a generic job board: we selectively match candidates with active roles and guide them through the hiring process.

3% acceptance rate · 2,873+ professionals placed · 97% retention beyond 12 months · 18 countries · 100% remote

Hiring process

• Apply, including a short skills assessment
• Puente screening: a WhatsApp intro, then a recruiter interview
• Client interview with the hiring manager
• Background check and offer

Apply now

Submit your resume in PDF and complete the short skills assessment we share with every applicant. It is how we evaluate written communication, accuracy and attention to detail for this role.